Fieldstone IT
Changing internet providers, keeping your home phone number, setting up a TV, or sorting out Wi-Fi? Ian helps you plan the work, get connected, and understand your setup. The scope and price are agreed before paid work starts.
A few short questions, in your own words. Ian reads every request himself and follows up. No payment or remote access happens here. Sending this does not authorize any work.
Have a question first? Ask Stone. To have Ian follow up, send this request form.
Fieldstone IT is one owner-led business. Get help with the technology you use every day, including the details between providers.
For homes, home offices, and small businesses. Ian starts by looking remotely, explains what he finds without the jargon, and comes out in person when that is genuinely the quicker way to fix it. No question is too basic.
Ackley and Iowa Falls: served on scheduled trips, with more availability during the summer months.
See how local support worksNew home internet or a change to your home phone? Ian helps check the options, set up equipment, coordinate an eligible number transfer, and reconnect the devices you use.
The plan covers provider timing and equipment needs before you agree to work. Provider subscriptions and equipment are separate costs.
Plan your changeoverHelp connecting a TV or streaming device, setting up the services you choose, and learning the remote. Ian works through the everyday steps with you at your pace.
Bring the channels you watch and the equipment you have. Setup and teaching are scoped together.
Ask about TV setupTell Ian what is going on. He will confirm whether remote help fits, agree on the scope and a maximum charge with you, and ask before continuing beyond that amount. On-site visits, travel, business work, and multi-visit projects are quoted separately.
60-minute minimum for a remote session. Additional time is billed in 15-minute increments, only within the maximum charge you approve. The rate is $75/hour.
Start with a question or tell Ian what is going wrong. He confirms the scope, timing, and price before paid work begins.
Ask Stone a general question, or send the separate request form when you want Ian to follow up. A chat question alone does not send Ian a request.
Ian follows up on service requests and confirms the plan and maximum charge. Nothing on this site authorizes access to your equipment.
No. Sending a question or request does not grant remote access. Ian discusses any work with you first.
The rates above are the everyday ones for home and home-office work, and the problem decides the tier. Ian tells you which one applies before starting. Travel, business, and project work are quoted separately.
No. The form sends a request, nothing more. It takes no payment and gives nobody access to your computer.
Often the problem is quicker to fix remotely, so Ian starts there. When hands-on help is genuinely the faster answer, he schedules a visit across Central Iowa.
Des Moines and Central Iowa are the everyday service area. Ackley and Iowa Falls are a real but scheduled lane, with more availability in the summer months.
Not at all. Describe it however makes sense to you — "it is slow", "it keeps turning off", "the printer stopped". Working out what that means is the job.
Ian can help check transfer eligibility with your chosen provider and coordinate the change. Keep the existing service active until the transfer is confirmed. Timing and eligibility depend on the providers.