One-Problem Engineering Diagnostic
$750 fixed
Investigate one defined Horizon/EUC, VMware, infrastructure or practical workflow decision and deliver prioritized findings.
- Up to five TOTAL delivery hours, including intake, evidence review, findings and readout.
- A concise written assessment, prioritized recommendations and a separately scoped next step.
- A specific AI workflow may be assessed with an agreed sample, baseline and quality/cost criteria.
Not included: Production changes, implementation, unlimited estate review, blanket health certification and a promised root cause. Customer software, licenses, provider usage and ongoing support unless explicitly included.
Payment, follow-up and service terms
Prepay $750 after exact scope acceptance and before delivery.
Readout and one clarification of findings within 7 days fit inside the five-hour delivery allowance; new investigation is separate.
No launch cancellation fee. Please give 24 hours notice where possible. Refund unearned prepayments; separately authorized non-refundable third-party costs remain due. A fixed package has no unused-minute credit after its deliverables are completed. Hourly service retains its stated minimum once work starts; refund unused prepaid time above earned charges.
Report a Fieldstone-caused error in the agreed work within 14 calendar days. Fieldstone corrects that error without another labor charge. New requests, changes by others, provider faults, and unrelated problems need a new scope; an unresolved diagnosis is not itself a workmanship error.
Monday–Friday, 9am–5pm America/Chicago, subject to the operator calendar and service plan. Weekends by individual agreement. Availability is confirmed separately; a package is not a slot reservation.
Scoped Engineering Implementation
$150/hour; two-hour minimum; then $37.50 per additional 15 minutes
Implement an agreed infrastructure, automation or practical AI change with validation and handover.
- A separately accepted implementation scope with deliverables, change authority, validation and handover.
- Engineering time includes agreed preparation, implementation, tests and operating instructions.
Not included: Unbounded support, on-call coverage, reserved capacity and managed-service obligations. Software, licenses, provider usage and travel unless expressly included.
Payment, follow-up and service terms
Prepay the agreed initial capped block after acceptance. Larger fixed-price work uses a separately quoted statement of work and payment milestones.
Handover and clarification are scoped delivery tasks; ongoing operation or additional changes require a new engagement.
No launch cancellation fee. Please give 24 hours notice where possible. Refund unearned prepayments; separately authorized non-refundable third-party costs remain due. A fixed package has no unused-minute credit after its deliverables are completed. Hourly service retains its stated minimum once work starts; refund unused prepaid time above earned charges.
Report a Fieldstone-caused error in the agreed work within 14 calendar days. Fieldstone corrects that error without another labor charge. New requests, changes by others, provider faults, and unrelated problems need a new scope; an unresolved diagnosis is not itself a workmanship error.
Monday–Friday, 9am–5pm America/Chicago, subject to the operator calendar and service plan. Weekends by individual agreement. Availability is confirmed separately; a package is not a slot reservation.
