Fieldstone IT
Get your TV and streaming working, and learn how to use it. Sort out a computer, printer, or Wi-Fi problem. Ian helps you get connected and understand the next steps. The scope and price are agreed before paid work starts.
For organizations and IT partners: Consulting & Engineering for Horizon, virtualization, infrastructure, automation, and practical AI workflows.
A few short questions, in your own words. Ian reads every request himself and follows up. No payment or remote access happens here. Sending this does not authorize any work.
Have a question first? Ask Stone. To have Ian follow up, send this request form.
Fieldstone IT is one owner-led business. Choose the kind of help you need; Ian personally scopes and delivers the work.
Get your TV and streaming working, and learn how to use it. Patient help with home internet, Wi-Fi, computers, phones, printers, and appropriately scoped provider changeovers.
Agree on equipment, tasks, teaching time, practical instructions, follow-up, and price. Equipment and subscriptions are separate customer costs.
Plan setup and learningComputer slow, printer offline, Wi-Fi dropping, or trouble signing in? Ian diagnoses the issue, resolves what is feasible, and explains clear next steps.
Remote household support uses the published schedule within an accepted cap. Onsite, travel, business, and multi-visit work receive separate quotes.
Get troubleshooting helpHorizon, EUC, VDI, VMware virtualization, systems engineering, architecture, migration, troubleshooting, automation, and practical AI workflow and integration work.
Work directly with Ian on a defined engagement, individually scoped and quoted, with agreed deliverables and handoff.
Explore consulting and inquireIan confirms the scope, timing and maximum charge before paid work. A service request takes no payment and does not reserve an appointment.
$199 fixed
Get one TV and streaming device working, then learn the everyday steps at your pace.
Not included: Hardware, subscriptions, mounting, moving heavy TVs, cabling, extra rooms and Wi-Fi repair.
Travel within 20 road miles of the agreed Des Moines dispatch point is included.
Prepay the agreed booking after scope acceptance and before service.
One remote clarification, up to 10 minutes, requested within 7 calendar days of delivery, to explain the handover or agreed result. New troubleshooting or additional tasks need a new booking.
No launch cancellation fee. Please give 24 hours notice where possible. Refund unearned prepayments; separately authorized non-refundable third-party costs remain due. A fixed package has no unused-minute credit after its deliverables are completed. Hourly service retains its stated minimum once work starts; refund unused prepaid time above earned charges.
Report a Fieldstone-caused error in the agreed work within 14 calendar days. Fieldstone corrects that error without another labor charge. New requests, changes by others, provider faults, and unrelated problems need a new scope; an unresolved diagnosis is not itself a workmanship error.
Monday–Friday, 9am–5pm America/Chicago, subject to the operator calendar and service plan. Weekends by individual agreement. Availability is confirmed separately; a package is not a slot reservation.
$75 first hour minimum; then $18.75 per additional 15 minutes
Attended help with one agreed household problem, with a result or a clear next step.
Not included: Unattended access, emergency response, a promised resolution and unlimited aftercare.
Remote help · first hour: $75. Additional time is billed in 15-minute increments, only within the maximum charge you approve.
Prepay the agreed booking after scope acceptance and before service.
One remote clarification, up to 10 minutes, requested within 7 calendar days of delivery, to explain the handover or agreed result. New troubleshooting or additional tasks need a new booking.
No launch cancellation fee. Please give 24 hours notice where possible. Refund unearned prepayments; separately authorized non-refundable third-party costs remain due. A fixed package has no unused-minute credit after its deliverables are completed. Hourly service retains its stated minimum once work starts; refund unused prepaid time above earned charges.
Report a Fieldstone-caused error in the agreed work within 14 calendar days. Fieldstone corrects that error without another labor charge. New requests, changes by others, provider faults, and unrelated problems need a new scope; an unresolved diagnosis is not itself a workmanship error.
Monday–Friday, 9am–5pm America/Chicago, subject to the operator calendar and service plan. Weekends by individual agreement. Availability is confirmed separately; a package is not a slot reservation.
$149 first hour minimum; then $25 per additional 15 minutes
A scheduled visit to investigate one agreed household computer, printer, account or connectivity problem.
Not included: Parts, hardware repair, data recovery, cabling, emergency response and multi-visit projects.
Travel within 20 road miles of the agreed Des Moines dispatch point is included.
Prepay the agreed booking after scope acceptance and before service.
One remote clarification, up to 10 minutes, requested within 7 calendar days of delivery, to explain the handover or agreed result. New troubleshooting or additional tasks need a new booking.
No launch cancellation fee. Please give 24 hours notice where possible. Refund unearned prepayments; separately authorized non-refundable third-party costs remain due. A fixed package has no unused-minute credit after its deliverables are completed. Hourly service retains its stated minimum once work starts; refund unused prepaid time above earned charges.
Report a Fieldstone-caused error in the agreed work within 14 calendar days. Fieldstone corrects that error without another labor charge. New requests, changes by others, provider faults, and unrelated problems need a new scope; an unresolved diagnosis is not itself a workmanship error.
Monday–Friday, 9am–5pm America/Chicago, subject to the operator calendar and service plan. Weekends by individual agreement. Availability is confirmed separately; a package is not a slot reservation.
$750 fixed
Investigate one defined Horizon/EUC, VMware, infrastructure or practical workflow decision and deliver prioritized findings.
Not included: Production changes, implementation, unlimited estate review, blanket health certification and a promised root cause. Customer software, licenses, provider usage and ongoing support unless explicitly included.
Prepay $750 after exact scope acceptance and before delivery.
Readout and one clarification of findings within 7 days fit inside the five-hour delivery allowance; new investigation is separate.
No launch cancellation fee. Please give 24 hours notice where possible. Refund unearned prepayments; separately authorized non-refundable third-party costs remain due. A fixed package has no unused-minute credit after its deliverables are completed. Hourly service retains its stated minimum once work starts; refund unused prepaid time above earned charges.
Report a Fieldstone-caused error in the agreed work within 14 calendar days. Fieldstone corrects that error without another labor charge. New requests, changes by others, provider faults, and unrelated problems need a new scope; an unresolved diagnosis is not itself a workmanship error.
Monday–Friday, 9am–5pm America/Chicago, subject to the operator calendar and service plan. Weekends by individual agreement. Availability is confirmed separately; a package is not a slot reservation.
$150/hour; two-hour minimum; then $37.50 per additional 15 minutes
Implement an agreed infrastructure, automation or practical AI change with validation and handover.
Not included: Unbounded support, on-call coverage, reserved capacity and managed-service obligations. Software, licenses, provider usage and travel unless expressly included.
Prepay the agreed initial capped block after acceptance. Larger fixed-price work uses a separately quoted statement of work and payment milestones.
Handover and clarification are scoped delivery tasks; ongoing operation or additional changes require a new engagement.
No launch cancellation fee. Please give 24 hours notice where possible. Refund unearned prepayments; separately authorized non-refundable third-party costs remain due. A fixed package has no unused-minute credit after its deliverables are completed. Hourly service retains its stated minimum once work starts; refund unused prepaid time above earned charges.
Report a Fieldstone-caused error in the agreed work within 14 calendar days. Fieldstone corrects that error without another labor charge. New requests, changes by others, provider faults, and unrelated problems need a new scope; an unresolved diagnosis is not itself a workmanship error.
Monday–Friday, 9am–5pm America/Chicago, subject to the operator calendar and service plan. Weekends by individual agreement. Availability is confirmed separately; a package is not a slot reservation.
Scheduled household visits within 20 road miles of the agreed Des Moines dispatch point include travel. Beyond 20 road miles, quote travel before booking. Ackley–Iowa Falls is available only on agreed route days.
Other setup, provider changes, larger projects and additional travel receive a separate quote. Hardware, subscriptions and provider charges are separate. Fit conversations are free; diagnosis and implementation are paid work. Monday–Friday, 9am–5pm Central, subject to availability; weekends by arrangement.
Start with a question or tell Ian what is going wrong. He confirms the scope, timing, and price before paid work begins.
Ask Stone a general question, or send the separate request form when you want Ian to follow up. A chat question alone does not send Ian a request.
Ian follows up on service requests and confirms the plan and maximum charge. Nothing on this site authorizes access to your equipment.
No. Sending a question or request does not grant remote access. Ian discusses any work with you first.
The launch offers and prices are above. Ian confirms fit, readiness, scope and your maximum charge before work. Other tasks, additional travel, business and multi-visit work receive a separate quote.
No. The form sends a request, nothing more. It takes no payment and gives nobody access to your computer.
Often the problem is quicker to fix remotely, so Ian starts there. When hands-on help is genuinely the faster answer, he schedules a visit across Central Iowa.
Des Moines and Central Iowa are the everyday service area. Ackley and Iowa Falls are a real but scheduled lane, with more availability in the summer months.
Not at all. Describe it however makes sense to you — "it is slow", "it keeps turning off", "the printer stopped". Working out what that means is the job.
Ian can help check transfer eligibility with your chosen provider and coordinate the change. Keep the existing service active until the transfer is confirmed. Timing and eligibility depend on the providers.